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Share One Memory Across Multiple Assistant Accounts
Users with two separate assistant accounts want to share one memory between them so context carries over, including when one account hits a usage limit. Moving or sharing memory across accounts would keep their work continuous.
Per-Platform Toggle to Hide the Extension Button
The extension button appears on every supported assistant site with no way to hide it on specific ones, and some users remove their setup just to get rid of it. A per-platform on/off toggle would let people show it only where they want it.
Export How-To Guidance on the Free Tool Pages
Visitors using the free export tools often ask basic how-to questions that the tool pages themselves could answer. Adding short inline guidance would help these visitors self-serve.
Scope Connected Clients and Projects to Specific Buckets
Users want to limit which buckets a given connected assistant or project can see, and to set a default bucket per client. This scoping would keep unrelated contexts separate across the tools they connect.
Published Compliance and Data Residency Information
Prospective customers ask about compliance topics such as health-data handling, where data is stored, and how long it is retained. A published summary of these policies would answer pre-sales questions without back-and-forth.
Accept More Third-Party Export Formats in the Importer
The importer sometimes rejects JSON from third-party exporters, and it is unclear which files or archives are accepted. Broader format support and clear guidance on accepted files would make imports more reliable.
Clearer MCP and Connector Setup Steps
Connector setup has steps that are easy to miss, such as where to add the connector, leaving permissions on ask, and enabling proactive recall. Clearer in-flow guidance would reduce failed or half-finished setups.
Faster Support Responses and Fewer Dead Threads
Some users wait a long time for a first reply or never see a late response, and anonymous visitors in particular miss answers. Faster first responses and a way to reach people who have left the widget would improve the support experience.
Handle Purchase Email vs Sign-In Email Mismatch
When the email used at purchase differs from the sign-in email, users hit no-purchase-found errors and end up with duplicate accounts needing a manual plan transfer. A smoother way to reconcile the two addresses would avoid this.
Clearer Renewal Reminders to Prevent Surprise Charges
Some users are surprised by renewal charges, especially on dormant accounts, and then ask for refunds. Clear advance renewal reminders and an easy way to review upcoming charges would prevent the surprise.
Additional Platform Support Requests
Users have asked for support across a range of other assistants and environments beyond the current lineup. Expanding coverage to more platforms over time would meet these recurring requests.
Smoother iOS Setup for Connectors and the Safari Extension
On iOS, custom connectors do not appear in the assistant app until they are first added in a desktop browser, and the Safari extension needs a per-site enable that users miss. Clearer in-app guidance would make iOS setup far less confusing.
Include Attachments and Generated Files in Chat Exports
The free chat exporters capture conversation text but drop attached files and assistant-generated files, so exports feel incomplete. Users want attachments and generated artifacts preserved where possible.
Self-Serve Email Change and Account Recovery
Users who lose access to their original sign-up email, or who subscribed under a different address, currently need an operator to fix it. A self-serve email-change and recovery flow would let people regain access on their own.
Payment Alternatives and Reliable Card Changes
Some users report that changing their card through the billing portal fails, and others ask for alternative payment methods such as PayPal or regional options. More reliable card updates and more payment choices would reduce checkout friction.
Self-Serve Account Deletion and Plugin Removal
Users want an obvious self-serve way to close their account or remove a connected plugin without contacting support. A clear path in the dashboard would make offboarding straightforward.
Automatically Categorize Memories into Buckets
Users want new memories that land in the general pool to be sorted into the right buckets automatically, rather than only by asking the assistant to do it. Smart auto-categorization would keep memory organized without manual effort.
Microsoft Copilot Support in the Browser Extension
Users want the extension to support Microsoft Copilot on the web so memories inject and capture there like on other assistants. This would extend coverage to a widely used workplace assistant.
Intel Mac Support for the Sync Desktop App
The Sync desktop app currently runs only on Apple Silicon, so Intel Mac owners cannot use the desktop-based coding assistant sync that is a key Pro draw for them. Intel support would let these users access the feature they are paying for.
Firefox Browser Extension
Users on Firefox want a native extension, since today only Chromium-based browsers and Safari are supported. First-class Firefox support would let these users inject and capture memories without switching browsers.